Common questions about web hosting
What people ask before a first order.
When does the hosting start working after payment?
The service switches on by itself as soon as the payment arrives. An email with the panel credentials and the addresses of our name servers goes to the account address, and that is all you need to upload a site and set up mail right away.
Do I have to buy the domain from you?
No. The domain can stay with your current registrar: enter the addresses of our name servers there and the site opens at your address.
Keeping everything in one place is simply more convenient: renewal does not get lost between two accounts, and support sees both the domain and the hosting. But it is not required.
What does the free domain for a year cover?
The first year of one domain comes with any hosting plan ordered for a year or longer. Which set of zones you can pick the name from depends on the plan, and the client area shows the ones available on yours as you place the order.
From the second year the domain renews at the usual price of its zone. Registration and renewal prices are all on the domains page.
How many sites can be moved from another host for free?
Up to three sites per hosting service, on any plan. A site comes over together with its database and its mailboxes.
You can also do it yourself: the Plesk panel has an import wizard that logs in to the old server and takes the files, the database and the mail. How long it runs depends on the old host and on the size of the project, so we name a timeframe only after we see the credentials.
Can I move to a bigger plan later?
Yes. Send a request from the client area and we will move you to the plan you need. The site, the database and the mail stay where they are, and nothing has to be moved or set up again.
Who is responsible for CMS updates and site security?
We are responsible for the server: that it runs, that it is patched and closed to known attacks. Every plan carries the Imunify360 antivirus and a web application firewall, and a copy of the data is taken every night.
The CMS itself, its themes and its plugins are on your side: we have no right to update them for you, because an update can break the site. If an infection does happen, the antivirus points out the infected files and support helps you roll back to a copy.
How does regular hosting differ from WordPress hosting?
The platform is the same; the set of resources and tools differs. WordPress installs on regular hosting too, from the panel in a couple of clicks, and for a business card site or a small company site that is enough.
WordPress hosting is taken when the site has grown: it needs more resources, and the work with themes, plugins and updates never stops and asks for tools of its own.
How is shared hosting different from a VPS?
On hosting the server is ours: we keep it running, updated and configured, while you look after the site. Resources are shared between clients, and CloudLinux keeps them apart: someone else's load and someone else's mistakes do not reach your site.
A VPS is a machine of your own: the resources are yours alone and the access is full, but administering Linux is on you, or on the administration service. A site, a shop and mail are usually fine on hosting; a VPS is what you take when you need your own versions of software, non-standard services or a constant background load.
Can I get my money back if it does not suit me?
Yes, within the first 30 days after paying for the hosting. Send a request from the client area and we will refund the service.
The domain is not part of the refund, even when it came free with the plan: the name is already recorded in the registry and that entry cannot be undone. The domain stays yours, and you can transfer it to another registrar.
What documents does a company get?
An invoice in the European format made out to the legal entity, with the registration details and the tax amount. It arrives in the client area and by email, and can be downloaded from there at any time.
How much tax ends up on the invoice depends on who is buying: a company or a private person, inside the EU or outside it. Every case is spelled out on the payments and documents page.
