We will set a server up from scratch, fix what broke and take a machine under ongoing maintenance. There are no plans with a fixed bundle here: you describe the job, we tell you how many hours it takes.
40.00 usd / hour of an administrator's work
You do not have to choose between them in advance: which kind your job falls under is for us to say. Where the server stands does not matter either: we take on machines at other providers and machines of your own.
Tell us about the project before you order a server: the administrator will pick a configuration to match your load, then install and configure the services you need. We set it up so that the server runs on its own afterwards and needs an administrator as rarely as possible.
Something has to change on a running server, or something broke and has to be fixed. Install a program, move to a new machine, work out why the site responds slowly, bring a dead service back up.
The administrator goes through the server's configuration, gives you recommendations on it, connects the machine to our monitoring, and from then on answers your requests and the monitoring's alerts.
One rate covers every one-off job. Ongoing maintenance is worked out separately: a server touched once a quarter and a server watched every day do not cost the same.
40.00 usd / hour
You are billed for the time actually spent, and many jobs take less than an hour, in which case less than an hour goes on the invoice.
Describe the jobBy arrangement
The price depends on how much attention the server needs in a month: what runs on it, what the load is, how often things have to change. Write and tell us what the machine is and what sits on it, and we will name the terms.
Discuss maintenancePrices exclude tax and payment-system fees. The exact amount due is shown in the client area when you place the order. How tax is calculated
Every server we maintain on an ongoing basis is connected to our monitoring. Alerts reach both us and you, and finding out about downtime from a customer is not how it should go.
Disk space, memory, load, the availability of the site, the mail and the database. What else to keep an eye on we agree per server; every one has its own set.
Charts over weeks and months answer the question people ask first during an incident: when did this start, and what changed at the same time.
On a condition you set, Zabbix runs a command on the server and brings a failed service back up without waiting for a person to get to it.
For a one-off job monitoring is not set up: watching charts makes sense when there is somebody to fix what they show.
There is deliberately no "buy a plan" button on this page. Until the job is described, it is not clear what we would be charging for, so it all starts with your account of it.
STEP 1
What the server is, which system it runs, what needs doing and what you have already tried. If there is no server yet, tell us about the project and we will pick the configuration together.
STEP 2
The administrator asks questions and, where needed, requests access and looks at the server himself. He will say right here which access is needed: root, sudo or a login to the panel.
STEP 3
You get an estimate in hours and a sum at the hourly rate. The work starts after you have agreed to it, and not before.
STEP 4
When it is done you get a description of the changes: what was done, where and why. If something else turned up along the way we will say so, but we will not touch it without your agreement.
We take on small things, like moving one site, and projects with dozens of servers. If a job is not for us, we say so straight away.
Transfer sites, mail and databases off the old machine, check everything on the new one and switch the domain over.
Nginx or Apache, the PHP version you need, virtual hosts, file permissions, caching.
Installing and configuring MySQL or PostgreSQL, tracking down slow queries, regular dumps.
A mail server, SPF, DKIM and DMARC records, and working out why the messages land in spam.
Setting up copying to separate storage, on a schedule, and checking that a copy actually restores.
The site is down, the server does not answer, the disk filled up. We find the cause, bring the service back and explain why it happened.
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What people ask before describing the job.
Forty dollars. The same rate covers one-off jobs and initial server setup, and the invoice counts the time actually spent: a job solved in twenty minutes is billed as twenty minutes.
Yes. The service is not tied to our own sites: the server may stand at another provider or in a rack of your own. All we need is access to the machine and a description of the job.
There is one difference. On a server of ours we can reach the facility console if we have to, on top of the system itself; on somebody else's machine that route does not exist, and recovery from a serious failure there depends on its owner.
Because a ready bundle of "so many hours a month" answers nothing for the person who arrives here. One needs a server set up once, another needs an incident sorted out today, a third needs the machine looked after continuously. We count the time your job takes rather than fitting the job to a plan.
Everything that has to be done to the system so that your project runs on it: installing and configuring services, updates, sorting out performance problems, recovering after a failure.
Linux and FreeBSD. If the server runs a distribution we do not work with, we will say so straight away rather than after you have paid.
The administrator names the exact figure in hours after asking questions and, where needed, looking at the server himself: every machine is set up in its own way, and before that any estimate would be guesswork. The work starts only once you have agreed to the estimate.
A one-off job is a single task with a beginning and an end: install, fix, move. Ongoing maintenance is the machine being looked after: connected to monitoring, watched, updated, and your requests answered as the project grows.
The first costs forty dollars an hour; the second we work out per server.
Servers we maintain on an ongoing basis are connected to our Zabbix monitoring system. It watches the state of the machine and its services, keeps a history of how the readings change, sends alerts to you and to us, and on conditions you set runs commands on the server, bringing a failed service back up, for instance, without waiting for a person.
For most jobs, administrative access: root on Linux or FreeBSD, or an account with sudo. Sometimes less is enough: access to a control panel or to a single service. Which one it will be, the administrator tells you along with the estimate, not after the work has started.
The accounts stay yours, and the password or key can be changed as soon as the work is finished.
The invoice arrives in the client area and is paid there; card, bank transfer and the other methods are listed on the payments page.
The sum is counted on the time actually spent rather than on a rounded estimate: finish sooner and less goes on the invoice.
If there is no server yet, you can take one from us and order the setup in the same request, without arranging access to the site separately.
A machine of your own with root access, in Warsaw or Zurich. Setup from scratch is usually ordered together with it.
VPS plans →For when you need the whole machine's resources. We pick the configuration to fit the job, in the same conversation as the work on it.
Dedicated servers →Copies are worth keeping somewhere other than the server holding the data. Setting that up is exactly a one-off job.
Storage plans →An ordinary site needs no server of its own: on hosting we look after the system and the web server, and you work with the site through a panel.
Write and say what the server is and what the job is. The administrator will work out the details and name the time in hours before starting.
Describe the job
