Common questions about dedicated servers
What people ask before a first order.
How long is the wait after payment?
From a few hours. The exact time depends on the particular build: the server is assembled by hand: drives and memory are fitted to the ordered configuration, the system is installed and the credentials are issued.
If timing matters, ask support before paying: for a specific configuration they can name it more precisely than this page can.
Can I choose the facility?
The city, yes; a particular data center, by arrangement. Every server stands in Warsaw, in one of our two facilities, and which one a server sits in depends on the server rather than on the plan.
When the facility matters, because your own equipment is already there, say, or you need a particular network, write to us before ordering and we will find a server in the right one. How the facilities differ is set out on the data center pages.
Who administers the server?
You do. We hand over the server with the system installed and root access; setup, updates and software are your side from there. Hardware, network, power and physical access to the server stay with us.
If keeping an engineer on staff makes no sense, maintenance can be bought separately, as one-off jobs or ongoing, see server administration. It is a separate service with its own price, not part of the plan for the server.
What happens if a drive fails?
We replace the failed drive: keeping the hardware working is our responsibility. Support will let you know about the replacement.
You are responsible for the data and its backups. We do not make backups of dedicated servers or restore data after replacing a drive. Software RAID does not replace a backup either: if you need a mirror, you set it up in the operating system.
Can I install my own operating system?
Yes. Of the ready-made ones we install AlmaLinux, CentOS, Debian and Ubuntu; the choice is made when ordering. Anything else you install yourself: every server has IPMI, that is, access to the server beyond the operating system: reboot it, enter the BIOS, mount your own image and install from it.
The same IPMI lets you reinstall the system at any point without ordering a new server.
Can I add memory or drives after ordering?
Yes. You can add memory and drives to a running server through the client area. Each configuration card shows the maximum memory and the number of drive bays.
Installing components requires stopping the server, so we agree the timing with you in advance.
What documents does a company get?
The client area issues an invoice for the company; a closing document is available there after payment. How tax is calculated and which details are needed for the documents are explained on the payments and documents page.